by IntelliTrans | Jan 31, 2020 | Uncategorized
The old days of judging customer service effectiveness by call resolution and average talk time are over. It is time for organizations see customer service operations in a more systemic way. And, as a way to drive customer value, retention and advocacy. This is...
by IntelliTrans | Jan 31, 2020 | Uncategorized
Business Problem(s) On-time delivery was averaging about 75% No clear end-to-end visibility or process for transportation execution Lack of communication and following-up with carriers regarding expectations Methods of managing shipment changes and exceptions varied...
by IntelliTrans | Jan 31, 2020 | Uncategorized
Short Sea Shipping Defined Short sea shipping, as defined by the European Commission, refers to the movement of cargo by sea between ports situated in geographical Europe or between those ports and ports situated in non-European countries having a coastline...
by IntelliTrans | Jan 31, 2020 | Uncategorized
********* this article contains direct quotes from another article, do not publish without rephrasing ********* Maximizing fleet utilization and eliminating unused railcars is one of the easiest ways to lower costs, but many companies lack the advanced technology...
by IntelliTrans | Jan 31, 2020 | Uncategorized
Establish Baseline Metrics Observe historical data and compare results before and after, normalized by key industry metrics (average velocity, average terminal dwell), or through other controlled techniques. Drive Railcar Movement –...
by IntelliTrans | Jan 31, 2020 | Uncategorized
OT-5’s complicated registration process is being retired February 3rd and OT-57 picks up that same day. If you haven’t transitioned over now is the time! The Loading Authority OT-57 system provides a centralized, paperless process for registering private...
