Business Problem(s)
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On-time delivery was averaging about 75%
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No clear end-to-end visibility or process for transportation execution
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Lack of communication and following-up with carriers regarding expectations
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Methods of managing shipment changes and exceptions varied greatly within supplier company as did the roles and responsibilities of personnel
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Incomplete and incorrect customer master data
Objectives
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Obtain on-time delivery > 90% within the first 90 days
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Ensure carriers in routing guide are legitimate options
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Keep shipper in lower band of cost within routing guide
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Decrease the amount of brokers used and focus more on contracted carriers
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When brokers are used, they will be highly qualified and the entire process will be tracked, ensuring 100% compliance
Process
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Analyzed data and discovered potential root causes of on-time deliveries
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Made desired modifications to scorecards and reports
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Established a consistent process for:
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Managing shipments & pickup and delivery windows
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Calculating transit times and control modifications for those standards
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Standard operating procedures, with clear roles and responsibilities
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Exception management
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Leverage CarrierPoint solution for tendering, dispatch, scheduling and point of pickup and delivery
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Continuous monitoring of loads with no carrier secured to determine action required
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Leverage Transcore’s tools to ensure 100% coverage
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IntelliTrans Brokerage Services
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Following-up with carriers to drive on-time pickup and delivery
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Providing invoice auditing and payment services
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Providing continuous improvement analysis for cost and service